The operations plan explains the day-to-day workflows for your business and how you will deliver the product or service. It describes what you’ve set up so far and what is still left to make your business fully operational. The information you include depends on your type of business. For a subscription box service, you’ll need to cover how you source and fulfill each order. For a service-oriented business, you’ll need to go into more detail about your location and the tools and technology you use. The important thing is that the information here fully addresses how your business runs. The components of your operations plan depend on what’s necessary to produce your product or service. For most businesses, you’ll need to include details about your location and facilities, the technology being used, and any equipment or tools. The information you include about your business location depends on the state, city, and neighborhood you’ve chosen. This will determine the specific taxes, registration, licenses, permits, zoning laws, and other regulations you’ll be subjected to. You should reference the relevant paperwork and legal documentation in this section. You may also want to include mockups of the building, copies of legal agreements, and any other supporting documentation for how valuable the property is and how it helps your business function. You should also discuss how you will create your product/service and what it will cost. Mention who you will work with and any alternatives. If your product or service is driven by a specific technology or process, explain why it’s valuable to your business. Understanding your business operations ensures that you have organized steps in place to produce a product or service. It helps prove to investors that you know what you’re doing and can back up the rest of your plan. For you as a business owner, it’s a starting point for optimization. You have a blueprint for how things work and can identify opportunities for improvement. If you don’t cover operations as part of your business plan, then you’re flying blindly. There’s no documented process for how things should work and no connection to the other strategic elements of your business.
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