Emergency Shelters Business Plan

Transitional Housing of Pittsburgh is a start-up non-profit social service agency serving the Pittsburgh area. The organization was founded by Amy Rand, who has the experience and education to lead. Amy is currently assembling a strong Board of Trustees for the organization.


Transitional Housing provides transitional housing and life skill training for women, particularly those transitioning from abusive relationships. The organization also assists clients in reuniting with their children, which is crucial as 80% of clients have children but no custody.

This facility is the city’s only women-only shelter with long-term housing. Unlike other shelters that offer limited stays, Transitional Housing provides up to two years of housing. The staff includes a chemical dependency counselor, AIDS counselor, and a family reunification counselor.

The facility offers an eight-step program that teaches necessary life skills, fostering self-sufficiency. The steps include personal development, vocational training, substance abuse counseling, interpersonal skills building, community involvement, leisure activities, and independent living skills.

The Market

Transitional Housing has identified two customer segments based on age: under 30 and 30 and over. The distinction is crucial as younger clients have younger children. The under 30 age group is growing annually at 9%, and the 30 and over age group at 8%. These segments, primarily from lower socio-economic groups, can be challenging to reach, but their utilization of Transitional Housing’s services would be highly beneficial.


Amy Rand, with a B.S. degree in Sociology from Case Western Reserve University and a Master’s in Non-for-Profit Management from the University of Pittsburgh, serves as the Executive Director. She has extensive social service project management experience and has developed a network of personal and professional contacts. This network will help raise the organization’s profile and support fundraising activities.

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Transitional Housing’s mission is to provide women in Pittsburgh with a safe transitional housing option, empower them with various skills, and facilitate the reunification of clients with their children.

Keys to Success

1. Build a strong Board of Trustees.

2. Ensure services meet market needs.

3. Implement effective financial controls.


1. Secure sufficient funding for start-up and operations.

2. Establish a women-only transitional housing facility that offers housing and empowering skills.

3. Develop a strong Board of Trustees to guide, fundraise, and oversee operations.

Emergency Shelters Business Plan Example

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